| Frequently Asked Questions
Will I receive anything by mail?
All of our downloadable items are delivered digitally - that means that you will be able to instantly download your purchase without having to wait for normal shipping times. The physical products on our site, however, will be delivered to the billing address of your credit card, unless you pay by money order (see below).
Will your products work in my country?
All of our products will work anywhere - there is no regional limitation. Our mobile phone products will work with any carrier/service provider. All of our PC applications will work regardless of the region or country you're in.
Do you provide personalized technical support?
We currently do not provide technical support. Our service team is not trained to specifically offer help on our software products, though you're always welcome to e-mail us with questions.
How will the credit card charge appear on my bill?
The credit card charge will appear as Spy Master Tools, Spy Master, or Spy Tools.
I need to order discreetly. How do I purchase your product without worrying about credit card statements showing that I purchased from you?
We here at Spy Master Tools, LLC completely understand your need to be incognito. This is why we accept money orders. Just mail a money order to:
Spy Master Tools, LLC
3780 Old Norcross Rd.
Suite 103-240
Duluth, GA 30096
USA
Make sure you include a written detail of items you wish to order as well as your e-mail address. Your e-mail address is very important, as this is where we will send you the link to receive your items. Payments are processed the day of receipt and we will send you the download information e-mail on that same day.
Attention: we do NOT accept personal checks. Only money orders or cashier/bank/teller checks in US Dollars ($). Also, we do not accept money orders or bank checks from RBC (Royal Bank of Canada).
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